Privacy Policy

Last updated: October 2026

Houston IT Group ("we," "us") provides residential and small-business IT support. This page explains what information we collect through this website and while delivering support, and how we use it.

Information we collect

• Contact details you provide directly: name, email address, phone number, and a description of your IT issue, submitted through our support request form or email.
• Technical details you choose to share so we can diagnose an issue, such as device type or error messages.
• Basic website usage data (such as pages visited) that our hosting and security providers (including Cloudflare) collect to keep the site secure and reliable.

How we use this information

• To respond to support requests and provide the service you asked for.
• To keep records of work performed for billing, warranty, and follow-up purposes.
• To protect the site and our clients from abuse, fraud, and security threats.

What we do not do

• We do not sell your personal information.
• We do not share your contact details with third parties for marketing purposes.
• We do not access files or data on your device beyond what is necessary to perform the specific support task you requested, and only with your knowledge during a support session.
• We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

SMS and voice communications

If you opt in to receive text messages or phone calls from Houston IT Group (for example, through a support request form, by verbally consenting to a technician, or by texting a keyword to our business number), we use your phone number only to send you customer care updates, appointment and service notifications, identity verification codes, and related support communications. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Message and data rates may apply. You can opt out of text messages at any time by replying STOP, or ask us to remove your number by emailing [email protected].

Remote support sessions

When you request remote support, you control when a session starts and ends. We only access the systems and files directly relevant to the issue you reported. You may end a remote session at any time.

Data retention

We keep basic contact and service-history records for as long as reasonably needed for warranty support, billing, and business records, then delete or archive them securely.

Your choices

You can ask us what information we hold about you, request a correction, or ask us to delete records we are not required to keep, by emailing [email protected].

Changes to this policy

We may update this page as our services change. The "Last updated" date above reflects the most recent revision.

Contact

Questions about this policy can be sent to [email protected].