Terms of Service

Last updated: October 2026

These terms apply when you request IT support services from Houston IT Group ("we," "us"), whether remotely, by phone, or in person. By requesting service, you agree to these terms.

Our services

We provide residential and small-business IT support, including diagnostics, repair, network setup, backup assistance, and device migration. The exact scope of work for your request is confirmed with you before we begin.

Quotes and pricing

Where possible, we provide a quote or estimate before starting paid work. If the scope changes once we are working on an issue, we will let you know before continuing rather than surprise you on an invoice.

Your responsibilities

• Back up anything irreplaceable before service begins, where practical. We take reasonable care with your devices and data, but cannot guarantee against data loss from pre-existing hardware or software failure.
• Provide accurate information about the issue and the device so we can diagnose it correctly.
• Ensure you have the legal right to authorize work on the device and any software installed on it.

Remote sessions

Remote support requires your explicit action to start a session. You may end a remote session at any time. We only access systems and files directly relevant to the issue you reported.

Limitation of liability

We are not liable for pre-existing hardware failure, data loss unrelated to our work, or issues caused by third-party software, hardware, or internet service outside our control. Our liability for any service is limited to the amount paid for that specific service.

SMS Terms

By submitting a web form, giving verbal consent to a technician, or texting a keyword to our business number, you consent to receive SMS text messages and phone calls from Houston IT Group related to customer care, appointment and service notifications, and identity verification. Message frequency varies. Message and data rates may apply. Reply STOP to opt out of text messages at any time, or reply HELP for assistance. For details on how we handle your information, see our Privacy Policy.

Cancellations

You may cancel a scheduled appointment or remote session at any time before work begins at no charge.

Changes to these terms

We may update these terms as our services change. The "Last updated" date above reflects the most recent revision.

Contact

Questions about these terms can be sent to [email protected].